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Monthly Archives: April 2012

Best Practices for Holiday Promotions

Posted on April 23, 2012 by Angela Modzelewski
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I am not one of those people who whine that holidays are getting too commercialized. I look forward to the opportunity to stock up on red and pink potholders, dish towels, and place mats festooned with hearts every Valentine’s Day. And although I personally refuse to play Christmas music before I’ve carved pumpkins for Halloween, who am I to judge shop owners and CEO’s of big box stores who disagree. So of course I celebrated Earth Day this past weekend by recycling my dusty electronics and planting a few new native plants in my garden.

However, as much as I heart holidays, even I get peeved when the barrage of marketing mumbo jumbo surrounding our most cherished celebrations doesn’t ring true. Marketers have to walk a fine line when Earth Day, Breast Cancer Awareness Month, and Veteran’s Day roll around. You want to participate, create mutually beneficial partnerships, and support causes you truly care about. You don’t want to seem like you’re using a cause to manipulate your customers into giving you their money.

Let’s use Earth Day as a case study in what to do and what not to do. Anyone can give out free reusable shopping bags or free coffee to anyone who brings their own cup (although I think that was pure marketing genius when Starbucks did it years ago!) It’s time to take a look at what else was going on this Earth Day, and see what lessons we can learn.

1.    Pick a tie-in that makes sense for your brand. For example:

  • All Energy Star appliances are 10% of at Lowe’s through April 23. Well, that just makes sense. 10% is a little stingy, but the promotion itself is clear and logical.
  • The Body Shop chose Earth Day to launch its new “Wood Positive” initiative to plant and protect more trees than it uses. Excellent timing.
  • Walgreens already sells eco-friendly products. To let customers know these products are available at Walgreens.com, they offered 20% off these select products with a coupon code, 20NATURAL. Simple, effective, and oh-so trackable.

Sometimes, simpler is better.

Continue reading →

Posted in Discounts, Marketing | Tagged branding, coupon codes, holiday promotions, marketing, promo codes

With great deals, comes great responsibility.

Posted on April 19, 2012 by Chelle Parmele
1 Comment

According to a report from Coupons.com, “digital coupon users shop more frequently and spend more heavily, at almost 50% more annually, than the average shopper.”

If you aren’t immediately trying to figure out how to uptick your coupon code use on your website after reading that, you might be in the wrong business.

“But wait”, I hear you say, “When we try and offer digital coupons, the results are painful!” Yes, coupon codes these days can go viral within minutes of being published, and the customer response to a really compelling code can break a website or more tragically, an entire business.  Some of you actually want your coupons to go viral, but the problem with just flinging the discount out there and hoping for the best? You lose the ability to target the market you want to reach. The pain of that ROI can reach crazy levels. So it’s not just about protecting the coupon codes so that they go to the right people. It’s just as important to protect them so that the right people are the only ones who use them, and you can track them.  Am I right?

Continue reading →

Posted in Discounts, Marketing | Tagged coupon codes, discounts, marketing done right, marketing gone wrong

Three loyalty programs so good, they don’t look like loyalty programs

Posted on April 16, 2012 by Marci Hansen
1 Comment

circle in on a loyalty programPicture if you will, a circle…

If you do it right:

A Pay-Per-Click lead, or a click-through an ad, or a search after a mention in a press release becomes a new customer.

If you do it right:

A new customer becomes a loyal customer.

If you do it right:

A loyal customer tells a couple of friends and gets you two more new customers.

See the circle?

Now let’s get a little more complex.

You do your math as a good marketer and determine your lifetime value of a customer. To understand that math, refer to this past blog post.

Lifetime value of a customer determines how much you should be willing to spend on a new customer. When calculating that “spend” consider how much you are willing to discount your product as part of that spend. Those discounts can create a Tipping Point for their first purchase.

If you do it right, and get more loyal customers, your lifetime value of a customer goes up.

Create an awesome circle with a loyalty programIf you do it right, then you can spend more and get even more new customers, creating an even awesomer circle.

For those keeping track at home, there were five “If you do it right’s” in our circles. Today we are going to focus on the fourth one, this one: If you do it right, and get more loyal customers, your lifetime value of a customer goes up. Are you ready? Let’s roll.

Continue reading →

Posted in Loyalty Program, Marketing | Tagged loyalty program, marketing

5 Tips for Modern Fundraising

Posted on April 5, 2012 by Angela Modzelewski
3 Comments

Like many adults my age, my earliest experiences of fundraising involved going door-to-door and half-heartedly hawking cheesecakes to support my swim team and magazine subscriptions to raise money for new softball uniforms. To the delight of middle school students, their neighbors, and nonprofit organizations across the U.S, the rise of the internet has transformed the face of fundraising. Online fundraising is currently the fastest growing channel for nonprofits, and it is also incredibly effective. In 2010, nonprofits raised 1.3 billion dollars online. While it’s possible to simply harness the power of the internet to give old-school strategies more reach (like by selling those magazine subscriptions online instead of door-to-door), there are even more effective ways of fundraising online for nonprofit organizations.

1.    Text-to-give campaigns:  Ah, the power of mobile marketing.  Evocative, spontaneous, social, and effective- a good text-to-give campaign brings out the best in all of us. In 2010 during the Haiti disaster, the American Red Cross raised over $32M from 3 million individuals who made a $10 mobile donation. Even more impressive, 43% of these donors encouraged their friends or family members to give to the campaign as well. Text-to-give campaigns work best when they’re served for true emergencies or special circumstances. Save them for when it counts.

2.    Facebook: Causes, a Facebook application, is the world’s largest platform for online advocacy and fundraising.  Since 2007, 170 million people have joined Causes, and members have created 500,000 causes. 27,000 nonprofits have raised a total of $40M dollars. Starting your own cause is as simple as filling out an online form and sharing the link. Causes isn’t the only way to fundraise on Facebook. Facebook’s page for nonprofits  is full of great ideas. Some organizations have had success partnering with sponsors who agree to donate a $1 for every “Like” the organization receives during a set time period. Which brings us to…

3.    Online Corporate Partnerships: Making it easy for your members to raise money on your behalf when they shop online can result in a healthy passive income stream for your organization. Team up with your existing corporate sponsors and SheerID to give your members unique coupon codes that will generate revenue for your nonprofit every time your members shop at your corporate partners’ websites. ( Need help getting buy in from your corporate partners?  Tell them SheerID can verify every customer’s membership status to prevent fraud. You’re welcome. )

Continue reading →

Posted in Marketing | Tagged corporate partnership, email, facebook, fundraising, marketing, relationship building, text-to-give

.edu Fraud Alert

Posted on April 3, 2012 by Angela Modzelewski
1 Comment

We hate to be the bearer of bad news, but we feel like it’s our duty as self-appointed Discount Experts to warn all of you who are using .edu loops for verification purposes that there’s a new con out there. Turns out absolutely anyone can get their very own .edu address online, whether they’re a student or not.

It’s not new news that anyone who has their heart set on masquerading as a student and has access to photo shop can scam the system; it’s not that hard to forge a student ID or a class schedule. But that trick takes time, skill, and determination.   The amount of actual fraudulent discount use by the Fake ID/Class Schedule method is fairly insignificant.
However, creating a bogus .edu address is far easier, only takes about 20 minutes, and there’s more than one site offering free .edu’s to anyone on the internet capable of filling out an online form.

Who can protect marketers and student discounts from the evil that lurks in the hearts of counterfeit students? Lucky for you, protecting student discounts by verifying student enrollment is one of SheerID’s many superhero powers. We’re still working on getting SheerID’s bat signal installed on the roof of the office, so for now, just give us a call at 855-SheerID or email us if your student discount is in danger.

 

Posted in Discounts, Marketing | Tagged college students, discounts, email verification, marketing, online marketing, student discounts

Musical Monday: The Art of the “Road Trip” Playlist

Posted on April 2, 2012 by Marci Hansen
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On Saturday, Mikey (11), Cody (13), David (37 but thinks he is 12) and I drove to Santiam Pass for a day in the snow. The drive is a little less than two hours, which can be a half a lifetime for the 13 and under crowd unless you are prepared with entertainment. After an hour of lively conversation about future adventures, and with spirits high as the rain that was hitting the windshield changed to snow, we put Cody in charge of the music. Really? Putting the 13 year old in charge of the playlist? Brave? Foolish? Not if you know Cody. We knew we were in good hands. Continue reading →

Posted in SheerID | Tagged Musical Monday, SheerID

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