Six ways to NOT reach college students

I wrote this blog post in December 2011, I thought I knew a lot about college students and how to reach them. In the last seven months, I’ve learned a lot. I’ve learned so much, and this original blog post was so popular, that I decided it was worth updating. While it doesn’t have 30% less calories, this post does have tons of new stats from multiple surveys SheerID has conducted this year. So buckle-up, this is the new and improved list of how NOT to reach college students.

College students spent $16 billion online last year, that’s billion with a “B.” College students SheeriD student discount on furnitureare everything a business is looking for in a new customer: the whole world in front of them, great potential, cinder-block and milk-crate furniture…picture of perfection. They are all gathered in one place, on campus, in classrooms, this should be easy, right? To use a saying I have never understood and is oddly violent, like shooting fish in a barrel.

The truth is though, most companies are either downright failing at reaching college students, or are doing it so inefficiently that it’s a terrible experience for the student, and a worse ROI on their marketing efforts. So how do you do it?

Imitation is the best form of flattery, so let’s start there. Who is doing a great job at reaching college students? Its ok, I’ll wait. Think of who is doing an amazing job at specifically developing loyal customers among college students. Anyone?

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Now we know they don’t know

SheerID was commissioned by one of the largest Internet retailers on the planet–wait can I say their name? Apparently it would cost me $300 to get an answer from our attorneys, so I’ll just leave you to guess. Anyway, this galaxy sized company asked us to conduct a statistically significant survey of college students to find out what they know and what they think about student discounts on software.

Rat enjoying student discountsNow that may sound silly. Really, we need to conduct a survey to ask college students what they think about student discounts? Isn’t that kind of like the study done on rats to determine if they prefer a diet of only dark chocolate over electric shock? But actually, it was extremely informative. So sit back with your box of dark chocolates (or your taser if you prefer) and be prepared to be astounded.

I’m so confident that this blog post will keep you on the edge of your seat that I’m going to start with the big finish. Drum roll please…

66% of college students are not aware they are eligible for student discounts on computer software.

I know right? Who knew? Well, college students knew that they didn’t know and now we know because we asked them.

Why should you care if you don’t sell discounted software? Here are the lessons to be learned, five of them actually:

  1. Don’t assume
  2. Stop listening to the conversations in your own hallways
  3. Ask your customers
  4. Listen to your customers
  5. Stop the spin

The truly astute may have figured out that I just said the same thing five times in five different ways. That’s right genius—don’t assume.

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