Survey Reveals How Health Workers Feel About Coronavirus Response and How They Want to Be Supported by Brands
London, U.K.— Mar. 15, 2021—SheerID, the identity marketing platform used by hundreds of leading brands around the world, released the Caring for the Caregivers Report today that included survey results from frontline healthcare workers in the U.K. The survey asked 400 healthcare workers to describe their feelings working on the front lines as well as how they would like brands to communicate with them and offer support during these challenging times.
Almost Half (46%) of Frontline Healthcare Workers Rate Handling of Coronavirus As Inadequate or Poor
When asked to rate the handling of the coronavirus by the government, 29% of respondents rate the government’s response as ‘inadequate’ and 16.5% as ‘poor’. While 22% were neutral, and 26.5% of respondents rated the current handling as ‘adequate’. Only 5% deemed it ‘excellent’.
|How would you rate the handling of the coronavirus?|
|Note: Results are from 400 frontline healthcare workers in the U.K. surveyed in January 2021|
‘Valued’ Is How Majority Of Frontline Healthcare Workers Would Feel Upon Receiving A Personalized Brand Offer Based On Their Occupation
In the U.K., two-thirds, 64%, of frontline healthcare workers responded they would feel ‘valued’ by a brand when asked to describe their feelings if they were offered a discount or special perk because of their healthcare employment status. Healthcare workers also stated the feeling of being ‘rewarded’, 54%, as a top choice among respondents, and ‘thanked’ by 50% of healthcare workers.
“Healthcare workers’ tireless efforts on the frontlines have simply been amazing during the pandemic. Brands now have an opportunity to create more meaningful connections through invited personalized marketing rather than offers based on what they may like or click,” said Jake Weatherly, SheerID CEO. “With authentic, personalized offers, brands can help hardworking healthcare workers feel appreciated while inviting new, loyal customers to engage.”
After a year of living and working on the frontline of the Coronavirus pandemic, healthcare workers responded that they felt ‘tired’, 72%, when asked to state what emotions best described how they felt, followed by ‘frustrated’, 47%, ‘overwhelmed’, 46%, and just under a third of respondents stated they felt ‘hopeful’, 31%.
38% Felt Life Will ‘Return to Normal’ In 6-12 Months
When asked when they believed life would “return to normal,” 38% of healthcare workers said between 6 months-1 year while 36% said between 1-2 years. The next highest response saw the effects of the pandemic dragging on further as 13% said it would be more than two years. Additionally, 57% of frontline healthcare workers stated they would ‘very or somewhat likely’ wear a mask when sick once the pandemic has ended.
Purchasing Groceries Online Are Post-Pandemic Behaviors To Stay
The survey results also provided great insights into the behaviors of which online activities are ‘very likely’ and ‘somewhat likely’ to be a part of their everyday lives. While online banking (80%) and streaming media (73%) were unsurprisingly ranked highest, 45% of the respondents said they would continue buying groceries online. Online shopping, in general, will stay popular with 65% saying they will continue shopping for clothing and hobbies/entertainment (57%) online.
SheerID conducted an online survey of 400 healthcare workers in the UK. The survey took place in January 2021.
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