Lowe’s Companies, Inc.
Lowe’s Companies, Inc., one of the biggest and most recognizable home improvement companies in the US, has always been a military-friendly brand. Founded by an Army veteran, the company has long been dedicated to supporting the military community through workforce training and affordable housing for veterans.
In addition to its corporate support, Lowe’s has offered special military pricing to current and retired members of the military community. However, as sales grew and the company put more of a focus on customer experience, they decided to revamp their existing military program with instant verification from SheerID built into their MyLowe’s loyalty experience. This loyalty card is used in-stores or online for quick identification.
SheerID was able to implement its technology directly into the existing MyLowe’s enrollment experience, simply adding a custom verification form to instantly verify before enrollment is complete. This all takes place without disrupting the sign-up flow and allows Lowe’s to ensure only eligible customers are receiving this special benefit.
After the one-time enrollment and verification are complete, US military customers can present their MyLowe’s card at the store cash register, or scan their card at self-checkout, or sign into their account at Lowes.com and receive a 10% discount on eligible purchases.
With verification in place, Lowe’s can take their dedication to the military community one-step further, without added complications.