Customer Success and Support

Find everything you need to get started and achieve your business goals with Identity Marketing and SheerID. Hear from other customers, engage in the community, and quickly access helpful resources and customer support.

Hear from Brands Like Yours

Over 200+ of the world's leading brands trust SheerID to identify and acquire high-value customers. Hear from them and learn how you can be the next SheerID success story.

Identity Marketing Resources

Discover identity marketing best practices, watch webinars, and get insights into optimizing your gated offer programs.

Your Partner In Success

Learn about our advocacy programs, channel partners, and professional services that are designed to ensure your success.

Communities and Support

Need help? Contact our customer support team, find documentation, or join the community to connect and learn from SheerID customers.

Top Identity Marketing Resources

Customer Story
Playbook for Marketers

In this 6-step guide, we help you develop identity marketing campaigns that earn your customers’ loyalty and turn every holiday into a Black Friday win for your brand.

Download Now
Customer Story
Campaign Planning Template

Use our actionable planning template to launch and optimize your first campaign offer.

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Customer Story
2021 Promotional Opportunities

Access a one-stop-shop for all of the main holidays for each consumer tribe.

Access the Calendar
Customer Advocacy
Maximize Success, Showcase Your Brand

Join our community of experienced identity marketing experts who seek to build their professional profile, network with top brands, and share their expertise with the industry.

Channel Partners
The Identity Marketing Partner Ecosystem

SheerID has a team of best-in-class partners that can help you deliver results. These vetted agencies and platform providers can develop marketing campaigns and offer you technologies and services that accelerate your success.


“The collaboration between our companies was incredible. The whole program came together in two and a half weeks.”

Chris Brandt

“SheerID gives us the ability to continue expanding internationally and to build programs for other consumer tribes that align with our mission and vision. It’s a win-win for our company and our audience.”

Lino Reveles Trujillo
Social Impact Lead

”Partnering with SheerID has given us a powerful new way to capture and retain our ideal customer segment, and has set us up for long-term success.”

Cheri Davies
Senior Director of Acquisition Marketing

SheerID Communities and Support

Allies Community

Join our exclusive community to get support from your marketing peers and fellow SheerID customers.

Request Access
For Developers

Our solutions are highly configurable, and over hundreds of implementations, we’ve developed recommendations for best practices. Access our API sandbox and a full library of documentation in the developer center.

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Client Support

SheerID's client team is dedicated to your success and resolving any technical issues you may have.

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