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We are a team of marketing geeks, programming whiz kids, and creative account advisers who are transforming the world of ecommerce. We take good care of our employees and offer a healthy balance of work and life, which was recognized in 2015 as one of the 100 Best Companies to work for in Oregon, and 2016 as one of Outside Magazine’s Best Places to Work. We’re excited to have you join our team!

Our team at SheerID is growing fast, and we are always looking for creative, innovative, driven people to join our team. Think you have what it takes? Email us at careers@sheerid.com telling us why.

Account Executive / Manager

SheerID is looking for an accomplished Account Executive / Manager to grow and nurture existing customer relationships. You’ll be responsible for all account leadership and communication, closing and deploying new programs, and driving accounts to meet and beat revenue plans. This is a strategic role with significant Executive Team interaction, and the opportunity to build, maintain, and nurture a significant revenue component of the company. A strong entrepreneurial spirit will be a requirement for success in this role. You will contribute to the building the systems, processes, and collaboration for a new Account Engagement/Management team. role. The Account Executive is a capable and dynamic contributor with a history of building successful relationships across organizations internally and externally. Deep expertise in CRM, Sales Development, ERP, and LAMP is a must. You thrive working cross functionally across the entire organization and with executive team to achieve desired business outcomes.

Job Details

Requirements

  • Critical Thinking – fast learner and very capable of internalizing information and articulating relevant value.
  • Challenger – unafraid to teach a CEO, CMO or VP of Marketing to think differently regarding a new demographic or customer base.
  • Quick witted – you see objections as an opportunity to practice verbal jousting.
  • Coachable – no matter your experience you’re never done learning.
  • Tenacious – you know every “no” you hear is a learning opportunity and one step closer to the next “yes.”
  • Assertive – you’re likable, but aren’t afraid to ask for what you want.
  • Competitive – you outwork everyone around you.
  • Active listener – can easily hear prospect cues, determine potential customer needs, ask appropriate follow up questions, and match talk that back to a SheerID solution.
  • Strong phone and interpersonal communication skills (verbal and written) – you don’t have to love cold calling, but you do have to do it and love the positive outcome that it produces.
  • Strong ability to close sales.
  • Ability to work in a high-energy sales team environment as team player.
  • Positive and energetic phone skills, excellent listening skills, strong writing skills.

Preferred skills

  • Sales training, and CRM / Salesforce.com experience.
  • Proven track record in managing Enterprise relationships.
  • 8+ years of experience in technology company in sales or account development leadership role.
  • A self-starter with a track record of successful, credible lead follow-up and sales development at multiple executive levels within an organization.
  • 4-year University degree, MBA preferred.

Compensation and benefits

  • Competitive salary and benefits including Medical, Dental, Vision, Disability, and Life.
  • Paid Time Off
  • 401(k)
  • Eligibility in the Employee Stock Option Plan
  • Transit or Parking reimbursement
  • Cell Phone reimbursement
  • Gym facility and office snacks & beverages.

If you are interested in applying for this position, please forward us your resume and a cover letter introducing yourself. We look forward to hearing from you.

Digital Marketing Specialist - Contractor

As the Digital Marketing Specialist, you will be responsible for executing all digital marketing efforts. You will utilize your savvy digital marketing experience to implement industry best practices, continually testing and optimizing to get the best results. In this fast-paced environment, you will be hands on, part of a small (but quickly growing!) marketing team and have the opportunity to make a huge impact with a growing company.

Job Details

Requirements

  • Minimum 3 years direct experience managing digital advertising for a B2B company
  • Experience with Google AdWords and Analytics
  • In-depth knowledge and experience with SEO techniques
  • Experience with a CMS platform, preferably WordPress
  • 4-year degree from an accredited university
  • Strong communication, collaboration, and interpersonal skills
  • Strong project management skills, ability to work within a budget and strict timeline
  • Analytical, results driven, motivated, and resourceful individual with demonstrated ability to work in fast-paced, dynamic environment

Primary duties

  • Daily monitoring and optimization of all things digital including AdWords, display, retargeting, social advertising, etc.
  • Perform ongoing keyword discovery and optimization
  • Manage campaign budgets and optimize spend (CPL, CPA)
  • Report out weekly performance metrics with a detailed analysis of campaign results and recommendations
  • Provide input and make recommendations on digital tactics as a part of larger multi-touch campaigns
  • Write copy/messaging for campaigns and A/B test messaging, CTAs, landing pages, content, etc. to optimize for conversions (CRO)
  • Work with designer to create ads and provide recommendations/direction based on industry best practices
  • Continually audit and optimize website for SEO
  • Responsible for ongoing website maintenance and updates
  • Monitor best practices and industry trends to stay on top of the latest and greatest

Why join SheerID?

  • Be part of one of the fastest growing startups in the Pacific Northwest and take advantage of the unique opportunity to develop, lead and grow a world-class demand generation team.
  • We are a well-funded company with 100+ customers, including global brands like Amazon, Adobe, Tommy Hilfiger, Nike and Spotify.
  • We offer competitive salary, equity, full benefits, cool office space in downtown Portland, company off-site, happy hours & the list goes on!
  • Work with a world class marketing team who has the opportunity to market to marketers!

If you are interested in applying for this position, please forward us your resume and a cover letter introducing yourself. We look forward to hearing from you.

Head of Product Marketing

The Head of Product Marketing is a marketing leader who will lead, manage and build a team of product marketers and content writers, working closely with other organizations such as Product Management, Sales, and Demand Generation teams. The ideal candidate is a player-coach who not only executes in the trenches, but also builds and coaches an awesome product marketing team. As the leader of product marketing, you will own the go-to-market strategy and execution for SheerID’s solutions. You will own the development of product positioning and messaging, creating new solution offerings, developing market and competitive intelligence, and driving high impact product launches that hit the sweet spots in the market at the right times. Synthesize field, customer, partner and market feedback to understand and clarify the needs of our core buyers. Work directly with demand generation, sales and product leadership to build out the buyer’s journey, develop engaging content and demand generation strategies.

Job Details

Requirements

  • 10+ years of technology product marketing, having built and managed teams
  • Experience marketing, selling Software and SaaS revenue models
  • ​Domain expertise and/or experience selling into sales and/or marketing
  • Excellent communication skills with an ability to articulate a product vision and messages, especially translating complex concepts into clear, compelling language
  • Proven success developing and managing product go-to-market plans
  • Demonstrated leadership and motivational management style with the ability to align roles with strengths and mentor for development
  • Strong business acumen is a must, as well as strong analytical and strategic thinking skills with ability to draw conclusions based on data
  • Experience conducting market research and analysis, detailed competitor and pricing analyses • Exceptional ability to develop messaging that compels buyers to buy
  • Detail and results oriented; skilled at both planning and hands-on execution
  • Ability to excel in a team-oriented, collaborative, and fast-paced environment
  • Excellent written, verbal and presentation skills
  • BA/BS required

Primary duties

  • Develop company-level product and customer value messaging to establish our leadership among our target markets, influencers, investors and media
  • Develop product-level positioning and marketing messaging to be used by sales and marketing, and the entire company to ensure we are all communicating the right messages to our prospects and customers
  • Evangelize SheerID as leader in the Digital Verifications space
  • Determine what are core markets to pursue now, mid-term and in the future to ensure our short-term activities are in line with our long-term strategy
  • Leverage analysts Forrester and Gartner to position SheerID well in research, analyst recommendations, category and product positioning reports
  • Ensure all product launches are maximized to their full potential: Manage and execute all product launches increase value and conversion and to drive adoption and build pipeline
  • Recruit and manage a world class team of Product Marketing and Content professionals
  • Content factory for Demand Generation Plays
  • Help create new plays with Demand Gen team
  • Influence product roadmap and business strategy with understanding of market and customer; advocate for the right investments
  • Be the expert on competition and existing and potential new competitors; inform product and sales with relevant competitive learnings and materials
  • Develop appropriate sales and partner training, launch and messaging materials to deliver the right message, maximize conversion and value
  • Support PR and awareness activities with content, materials and speaking as needed

Why join SheerID?

  • Be part of one of the fastest growing startups in the Pacific Northwest and take advantage of the unique opportunity to develop, lead and grow a world-class demand generation team.
  • We are a well-funded company with 100+ customers, including global brands like Amazon, Adobe, Tommy Hilfiger, Nike and Spotify.
  • We offer competitive salary, equity, full benefits, cool office space in downtown Portland, company off-site, happy hours & the list goes on!
  • Work with a world class marketing team who has the opportunity to market to marketers!

If you are interested in applying for this position, please forward us your resume and a cover letter introducing yourself. We look forward to hearing from you.

Regional Sales Manager - East

SheerID is looking for a Regional Sales Manager who has a demonstrated history of collaborating and closing agreements with Fortune 500 companies. Specific expertise in selling SaaS solutions preferred. Demonstrated, successful track record in Enterprise and Mid-Market Manager is a must. History of exceed targets highly desirable. Experience in selling into a variety of industries is preferred, including by not limited to; wireless/mobile, retail, ecommerce, subscription services, apparel, and FinTech. This is a strategic role with significant Executive Team interaction, and the opportunity to build a successful territory and economically benefit from your efforts. A strong entrepreneurial spirit will be a requirement for success in this role. You will contribute to the building the sales systems, processes, and collaboration for the revenue generation team. The Regional Sales Manager is a capable and dynamic contributor with a history of building successful relationships across organizations internally and externally. Deep expertise in CRM, Sales Development, ERP, and LAMP is a must. You thrive working cross functionally across the entire organization and with executive team to achieve desired business outcomes.

Job Details

Requirements

  • Critical Thinking – fast learner and very capable of internalizing information and articulating relevant value.
  • Challenger – unafraid to teach a CEO, CMO or VP of Marketing to think differently regarding a new demographic or customer base.
  • Quick witted – you see objections as an opportunity to practice verbal jousting.
  • Coachable – no matter your experience you’re never done learning.
  • Tenacious – you know every “no” you hear is a learning opportunity and one step closer to the next “yes.”
  • Assertive – you’re likable, but aren’t afraid to ask for what you want.
  • Competitive – you outwork everyone around you.
  • Active listener – can easily hear prospect cues, determine potential customer needs, ask appropriate follow up questions, and match talk that back to a SheerID solution.
  • Strong phone and interpersonal communication skills (verbal and written) – you don’t have to love cold calling, but you do have to do it and love the positive outcome that it produces.
  • Strong ability to close sales.
  • Ability to work in a high-energy sales team environment as team player.
  • Positive and energetic phone skills, excellent listening skills, strong writing skills.

Preferred skills

  • Sales training, and CRM / Salesforce.com experience.
  • Proven track record in managing Enterprise relationships.
  • 8+ years of experience in technology company in sales or account development leadership role.
  • A self-starter with a track record of successful, credible lead follow-up and sales development at multiple executive levels within an organization.
  • 4-year University degree, MBA preferred.

Compensation and benefits

  • Competitive salary and benefits including Medical, Dental, Vision, Disability, and Life.
  • Paid Time Off
  • 401(k)
  • Eligibility in the Employee Stock Option Plan
  • Transit or Parking reimbursement
  • Cell Phone reimbursement
  • Gym facility and office snacks & beverages.

If you are interested in applying for this position, please forward us your resume and a cover letter introducing yourself. We look forward to hearing from you.

Regional Sales Manager - Midwest

SheerID is looking for a Regional Sales Manager who has a demonstrated history of collaborating and closing agreements with Fortune 500 companies. Specific expertise in selling SaaS solutions preferred. Demonstrated, successful track record in Enterprise and Mid-Market Manager is a must. History of exceed targets highly desirable. Experience in selling into a variety of industries is preferred, including by not limited to; wireless/mobile, retail, ecommerce, subscription services, apparel, and FinTech. This is a strategic role with significant Executive Team interaction, and the opportunity to build a successful territory and economically benefit from your efforts. A strong entrepreneurial spirit will be a requirement for success in this role. You will contribute to the building the sales systems, processes, and collaboration for the revenue generation team. The Regional Sales Manager is a capable and dynamic contributor with a history of building successful relationships across organizations internally and externally. Deep expertise in CRM, Sales Development, ERP, and LAMP is a must. You thrive working cross functionally across the entire organization and with executive team to achieve desired business outcomes.

Job Details

Requirements

  • Critical Thinking – fast learner and very capable of internalizing information and articulating relevant value.
  • Challenger – unafraid to teach a CEO, CMO or VP of Marketing to think differently regarding a new demographic or customer base.
  • Quick witted – you see objections as an opportunity to practice verbal jousting.
  • Coachable – no matter your experience you’re never done learning.
  • Tenacious – you know every “no” you hear is a learning opportunity and one step closer to the next “yes.”
  • Assertive – you’re likable, but aren’t afraid to ask for what you want.
  • Competitive – you outwork everyone around you.
  • Active listener – can easily hear prospect cues, determine potential customer needs, ask appropriate follow up questions, and match talk that back to a SheerID solution.
  • Strong phone and interpersonal communication skills (verbal and written) – you don’t have to love cold calling, but you do have to do it and love the positive outcome that it produces.
  • Strong ability to close sales.
  • Ability to work in a high-energy sales team environment as team player.
  • Positive and energetic phone skills, excellent listening skills, strong writing skills.

Preferred skills

  • Sales training, and CRM / Salesforce.com experience.
  • Proven track record in managing Enterprise relationships.
  • 8+ years of experience in technology company in sales or account development leadership role.
  • A self-starter with a track record of successful, credible lead follow-up and sales development at multiple executive levels within an organization.
  • 4-year University degree, MBA preferred.

Compensation and benefits

  • Competitive salary and benefits including Medical, Dental, Vision, Disability, and Life.
  • Paid Time Off
  • 401(k)
  • Eligibility in the Employee Stock Option Plan
  • Transit or Parking reimbursement
  • Cell Phone reimbursement
  • Gym facility and office snacks & beverages.

If you are interested in applying for this position, please forward us your resume and a cover letter introducing yourself. We look forward to hearing from you.

Sales Development Representative

At SheerID, Sales Development Representatives (SDRs) are responsible for identifying and creating new qualified sales opportunities for the Account Executive team. SDRs manage the inbound lead activity in their territory, qualifying active buying interest and developing opportunity in prospect accounts. SDRs also coordinate and execute multi-target, multi-threaded outbound sales programs for target accounts. This requires daily research, prospecting, and outreach (email, call, social, direct mail) activities to secure a sufficient flow of additional qualified opportunities to build pipeline and achieve revenue goals. As an SDR for SheerID, your day will consist of prospecting, educating, qualifying, and developing target accounts and inbound leads to create sales-ready leads and opportunities. You will effectively and independently distill and deliver the SheerID value proposition, articulating SheerID products, features, and benefits over the phone and via email. The SDR is a capable and dynamic individual who will bring a broad range of experiences and a tenacious, and coachable attitude to the team. They’ll be comfortable with technology and have a strong desire to learn and grow. Comfort working cross functionally as well as interacting with executives is a must. A strong attention to detail and the ability to quickly internalize and put feedback and coaching into practice will be critical to the success of the SDR.

Job Details

Requirements

  • Critical Thinking – fast learner and very capable of internalizing information and articulating relevant value.
  • Challenger – unafraid to teach a CEO, CMO or VP of Marketing to think differently about margin protection and how to reach new customers.
  • Quick witted – you see objections as an opportunity to practice verbal jousting.
  • Coachable – no matter your experience you’re never done learning.
  • Tenacious – you know every “no” you hear is a learning opportunity and one step closer to the next “yes.”
  • Assertive – you’re likable, but aren’t afraid to ask for what you want.
  • Competitive – you outwork everyone around you.
  • Active listener – can easily hear prospect cues, determine potential customer needs, ask appropriate follow up questions, and match talk that back to a SheerID solution.
  • Strong phone and interpersonal communication skills (verbal and written) – you don’t have to love cold calling, but you do have to do it and love the positive outcome that it produces.
  • Strong ability to close sales.
  • Ability to work in a high-energy sales team environment as team player.
  • Positive and energetic phone skills, excellent listening skills, strong writing skills.

Preferred skills

  • Sales training, and CRM / Salesforce.com experience.
  • Proven track record achieving measurable inside sales goals in an automated sales environment where accurate entry and management of lead data in a CRM system was required.
  • Ideally 1-2+ years’ experience in B2B SaaS or software sales.
  • A self-starter with a track record of successful, credible lead follow-up and sales development at multiple executive levels within an organization.
  • 4-year University degree.

Primary duties

  • Following the established SheerID sales process to manage a high-activity pipeline of leads.
  • Persuade Director, VP, and C-level executives of the value of our full suite of business applications.
  • Interact with prospects via telephone, email, social media, and direct mail channels.
  • Research accounts, identify key players, map org charts, generate outbound interest and develop accounts to stimulate opportunity.
  • Disseminate opportunities to appropriate AE, educating rep as necessary about the opportunity.
  • Successfully manage and overcome prospect objections.
  • Become a trusted resource and develop superior relationships with prospects.
  • Update lead scoring and prospect interaction in salesforce.com (or other appropriate tools) to ensure efficient lead management.
  • Consistently achieve qualified opportunity quotas to ensure revenue objectives.
  • Provide closed-loop feedback to ensure continuous process optimization.
  • Delivering individual daily/weekly activity volume, sales meeting goals, and opportunity production while focusing on the success of the team and account executives.

Compensation and benefits

  • The year one On-Target-Earnings for this position is in the $55k-65k range (includes monthly bonus opportunities).
  • Sales training, skill development, and coaching is ongoing and consistent.
  • Insurance, including Medical, Dental, Vision, Disability, and Life.
  • Paid Time Off
  • Eligibility in the Employee Stock Option Plan
  • Transit or Parking reimbursement
  • Cell Phone reimbursement
  • Gym facility and office snacks & beverages.

If you are interested in applying for this position, please forward us your resume and a cover letter introducing yourself. We look forward to hearing from you.

Senior Full Stack Developer

At SheerID, we expect our developer to be a highly motivated individual who has skills in a myriad of software development disciplines to serve as a key member of our software development team. The developer will be a dynamic individual capable of bringing a broad range of experiences as well as deep functional knowledge of engineering to the team. As a full stack developer for SheerID, you will be a utility player for the organization. You’ll do everything from writing code to sharing your knowledge with other developers at SheerID through code reviews, group learning sessions and mentorship of junior developers. As SheerID continues to grow, you’ll have the opportunity to grow with the company. This position works closely with hardware and systems engineers in a small team environment. The full stack engineer position requires an extremely detail oriented person with an understanding of atomic design, pattern libraries, styled guides, web development, marketing and user research principles. It will require experience designing, development and implementing service oriented architecture solutions, as well as developing software utilizing SOA’s built upon protocols standards and interfaces to facilitate interoperability between disparate systems. You’ll be responsible for working with our quality and release engineers to ensure that the products you develop are fast, reliable and well tested. It will require experience building SaaS applications and understanding their operations and maintenance. Our full stack engineer is comfortable writing and maintaining tests using testing frameworks. The developer will work with modern tools and framework becoming an expert at the technology needed to get the job done. This position cares deeply about the experience and satisfaction of the user. They will possess a natural eye and passion for using good design principles to deliver web experiences that delight and empower users. They will enjoy collaborating with and learning from other developers in a team environment. Building quality software and believing quality is everyone’s responsibility. A strong attention to detail and understanding of the importance of presentation is required. The developer must be able to communicate effectively with clients and be attentive to customer satisfaction.

Job Details

Requirements

  • Bachelor’s degree from accredited university. Preferably in Computer Science, Software Engineering, or related field / equivalent experience.
  • 6+ years of full-stack Object-Oriented software design and development
  • Experience with no-SQL databases (MongoDB, CouchDB, ElasticSearch, etc.)
  • Experience developing / architecting web applications.
  • Ability to debug and troubleshoot across multiple browsers and devices
  • Experience creating and working with REST APIs.
  • Experience with Git/version control
  • Experience with and understanding of test driven development
  • Strong logic and analytical skills.
  • Strong understanding of industry standards and best practices.
  • Passion for delivering strong, dependable code.
  • Passion for exploring new development platforms, languages, and methodologies.
  • Self-motivated and able to work well under pressure to meet tight deadlines.
  • Strong interpersonal skills as well as a demonstrated ability to work on a team.
  • Good verbal and written communication skills to work with colleagues and stakeholders.
  • Able to work under minimal supervision with latitude for independent judgement.

Preferred experience

  • Java EE
  • JavaScript using a wide range of frameworks and libraries
  • Maven
  • Expertise in debugging scale and performance issues.
  • Strong track record of technical leadership and mentoring
  • Familiarity with Jenkins or similar distributed build systems
  • Current with web and responsive design practices, UI design, and layout principles
  • An eye for good design, great interaction experiences and user-centered design

Primary duties

  • Execute full software development life cycle from designer hand-off to live
  • Design software applications using Java, Python, JavaScript, CSS, and HTML5.
  • Design, develop, and maintain REST web services and web applications
  • Work directly with complex client requirements.
  • Write unit and integration tests for new and existing code
  • Compose maintainable, scalable, and modular client-side architecture and that integrates well with a diverse set of back-end platforms.
  • Write/maintain documentation for the client and other team members
  • Contribute to our collective brain power through innovation and peer review.
  • Apply user experience methodology and best practices to translate user needs and business requirements into engaging user-centered design.
  • Utilize fundamental design principles: grid system, typography, color, layout, pattern libraries, presentation, and apply these principles in a web specific environment and interactive design adhering to company branded style guide.
  • Build web experiences that demonstrate mastery of vanilla JavaScript as well as experience working with a wide range of frameworks and libraries.
  • Integrate with third-party web services and databases to expand the depth and breadth of eligibility verification services
  • Automate tasks and build tools that make SheerID more productive and efficient.

If you are interested in applying for this position, please forward us your resume and a cover letter introducing yourself. We look forward to hearing from you.

System Sales Engineer

SheerID is looking for an accomplished Systems Sales Engineer to lead technical and project specific communications with new and existing customer. You’ll be responsible for new and existing account communication regarding technical capabilities, integration, testing, deployment, and program changes. This is a strategic role with significant Executive Team interaction, and the opportunity to create process, demonstrate leadership, and help to build real customer and investor value at SheerID. A strong entrepreneurial spirit will be a requirement for success in this role. You will contribute to the building the systems, processes, and collaboration for a new Account Engagement/Management team. role. The System Sales Engineer is a capable and dynamic contributor with a history of building successful relationships across organizations internally and externally. Deep expertise in SaaS, APIs, shopping cart integration, data analytics, and high availability deployments. You thrive working cross functionally across the entire organization and with executive team members to achieve desired business outcomes.

Job Details

Requirements

  • Critical Thinking – fast learner and very capable of internalizing information and articulating relevant value.
  • Challenger – unafraid to teach a CEO, CMO or VP of Marketing to think differently regarding a new demographic or customer base.
  • Quick witted – you see objections as an opportunity to practice verbal jousting.
  • Coachable – no matter your experience you’re never done learning.
  • Tenacious – you know every “no” you hear is a learning opportunity and one step closer to the next “yes.”
  • Assertive – you’re likable, but aren’t afraid to ask for what you want.
  • Competitive – you outwork everyone around you.
  • Active listener – can easily hear prospect cues, determine potential customer needs, ask appropriate follow up questions, and match talk that back to a SheerID solution.
  • Strong phone and interpersonal communication skills (verbal and written) – you don’t have to love cold calling, but you do have to do it and love the positive outcome that it produces.
  • Strong ability to close sales.
  • Ability to work in a high-energy sales team environment as team player.
  • Positive and energetic phone skills, excellent listening skills, strong writing skills.

Preferred skills

  • Demonstrated history in technical communication, with internal and external development teams.
  • Evidence of technical knowledge in ecommerce development, deployment, maintenance, and integration tools..
  • Proven track record in participating in Tier 1 / Enterprise customer relationships.
  • 8+ years of experience in technology company in a Sales Engineer, or similar capacity.
  • A self-starter with a track record of successful, credible lead follow-up and sales development at multiple executive levels within an organization.
  • 4-year University, technical degree, EE/CS preferred.

Compensation and benefits

  • Competitive salary and benefits including Medical, Dental, Vision, Disability, and Life.
  • Paid Time Off
  • 401(k)
  • Eligibility in the Employee Stock Option Plan
  • Transit or Parking reimbursement
  • Cell Phone reimbursement
  • Gym facility and office snacks & beverages.

If you are interested in applying for this position, please forward us your resume and a cover letter introducing yourself. We look forward to hearing from you.

Verification Specialist

At SheerID we expect the customer service team to be customer-centric in everything we do. As an agile growing company, we look for team members that jump in wherever they are needed and enjoy working across departments. As part of the customer service team, you will be responsible for assisting customer requests and providing customer service both internally and externally by utilizing excellent, in-depth knowledge of company products and programs. As a Verification Specialist for SheerID you will be a critical part of the organization. You’ll do everything from overseeing customer requests and issues to providing structured feedback to the company regarding service failures, trends, or customer concerns. You’ll be responsible for ensuring customer inquiries are taking care of in a timely, professional, and effective fashion. As SheerID continues to grow you’ll have the opportunity to grow with the company. The Verification Specialist will liaise between our customers and the internal SheerID team. You’ll report to the Customer Service Manager and Director of Customer Service. The Verification Specialist will be a dynamic individual capable of bringing a broad range of experiences as well as deep functional knowledge of customer service to the team. They’ll be comfortable with technology and have a strong desire to learn more. The ability to work effectively in a high volume, fast paced environment while maintaining a customer focused attitude and professional demeanor is a must! It is important that you are able to listen, collaborate, problem solve, and maintain an enthusiastic attitude. The Verification Specialist will be expected to continually work toward self-development, and staying current on customer service and supervisory procedures and practices.

Job Details

Requirements

  • Bachelor’s degree from accredited university
  • 1-2 years of customer service experience. Preference in software or start up environment.
  • Commensurate experience (3+ years) and demonstrated knowledge of customer service can be substituted for above experience and education.
  • Communication Proficiency
  • Customer/Client Focus
  • Leadership
  • Organizational Skills
  • Performance Management
  • Problem Solving/Analysis

Primary duties

  • Provide quality and efficient customer service to customers
  • Oversee requests and issues ensuring effective problem resolution
  • Monitor programs and procedures to ensure on-time delivery and customer satisfaction
  • Maintain in-depth working knowledge of internal systems and processes
  • Provide structured feedback to supervisors regarding service failures, trends, or customer concerns
  • Maintain positive working relationships with our partners and clients
  • Maintain accuracy and a positive, proactive approach to work

If you are interested in applying for this position, please forward us your resume and a cover letter introducing yourself. We look forward to hearing from you.