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Career Opportunities

We are a team of marketing geeks, programming whiz kids, and creative account advisers who are transforming the world of ecommerce. We take good care of our employees and offer a healthy balance of work and life, which was recognized in 2015 as one of the 100 Best Companies to work for in Oregon, and 2016 as one of Outside Magazine’s Best Places to Work. We’re excited to have you join our team!

Our team at SheerID is growing fast, and we are always looking for creative, innovative, driven people to join our team. Think you have what it takes? Email us at careers@sheerid.com telling us why.

Sales Development Representative

At SheerID, Sales Development Representatives (SDRs) are responsible for identifying and creating new qualified sales opportunities for the Account Executive team. SDRs manage the inbound lead activity in their territory, qualifying active buying interest and developing opportunity in prospect accounts. SDRs also coordinate and execute multi-target, multi-threaded outbound sales programs for target accounts. This requires daily research, prospecting, and outreach (email, call, social, direct mail) activities to secure a sufficient flow of additional qualified opportunities to build pipeline and achieve revenue goals.

As an SDR for SheerID, your day will consist of prospecting, educating, qualifying, and developing target accounts and inbound leads to create sales-ready leads and opportunities. You will effectively and independently distill and deliver the SheerID value proposition, articulating SheerID products, features, and benefits over the phone and via email.

The SDR is a capable and dynamic individual who will bring a broad range of experiences and a tenacious, and coachable attitude to the team. They’ll be comfortable with technology and have a strong desire to learn and grow. Comfort working cross functionally as well as interacting with executives is a must. A strong attention to detail and the ability to quickly internalize and put feedback and coaching into practice will be critical to the success of the SDR.

Job Details

Requirements

  • Critical Thinking – fast learner and very capable of internalizing information and articulating relevant value.
  • Challenger – unafraid to teach a CEO, CMO or VP of Marketing to think differently about margin protection and how to reach new customers.
  • Quick witted – you see objections as an opportunity to practice verbal jousting.
  • Coachable – no matter your experience you’re never done learning.
  • Tenacious – you know every “no” you hear is a learning opportunity and one step closer to the next “yes.”
  • Assertive – you’re likable, but aren’t afraid to ask for what you want.
  • Competitive – you outwork everyone around you.
  • Active listener – can easily hear prospect cues, determine potential customer needs, ask appropriate follow up questions, and match talk that back to a SheerID solution.
  • Strong phone and interpersonal communication skills (verbal and written) – you don’t have to love cold calling, but you do have to do it and love the positive outcome that it produces.
  • Strong ability to close sales.
  • Ability to work in a high-energy sales team environment as team player.
  • Positive and energetic phone skills, excellent listening skills, strong writing skills.

Preferred skills:

  • Sales training, and CRM / Salesforce.com experience.
  • Proven track record achieving measurable inside sales goals in an automated sales environment where accurate entry and management of lead data in a CRM system was required.
  • Ideally 1-2+ years’ experience in B2B SaaS or software sales.
  • A self-starter with a track record of successful, credible lead follow-up and sales development at multiple executive levels within an organization.
  • 4-year University degree.

Primary duties include:

  • Following the established SheerID sales process to manage a high-activity pipeline of leads.
  • Persuade Director, VP, and C-level executives of the value of our full suite of business applications.
  • Interact with prospects via telephone, email, social media, and direct mail channels.
  • Research accounts, identify key players, map org charts, generate outbound interest and develop accounts to stimulate opportunity.
  • Disseminate opportunities to appropriate AE, educating rep as necessary about the opportunity.
  • Successfully manage and overcome prospect objections.
  • Become a trusted resource and develop superior relationships with prospects.
  • Update lead scoring and prospect interaction in salesforce.com (or other appropriate tools) to ensure efficient lead management.
  • Consistently achieve qualified opportunity quotas to ensure revenue objectives.
  • Provide closed-loop feedback to ensure continuous process optimization.
  • Delivering individual daily/weekly activity volume, sales meeting goals, and opportunity production while focusing on the success of the team and account executives.

Compensation and benefits:

  • The year one On-Target-Earnings for this position is in the $55k-65k range (includes monthly bonus opportunities).
  • Sales training, skill development, and coaching is ongoing and consistent.
  • Insurance, including Medical, Dental, Vision, Disability, and Life.
  • Paid Time Off
  • Eligibility in the Employee Stock Option Plan
  • Transit or Parking reimbursement
  • Cell Phone reimbursement
  • Gym facility and office snacks & beverages.

If you are interested in applying for this position, please forward us your resume and a cover letter introducing yourself. We look forward to hearing from you.

Verification Specialist

At SheerID our Verification Specialists are customer-centric like everything we do. As an agile, growing company, we look for team members who jump-in wherever they are needed and enjoy working cross-functionally. SheerID Verification Specialists are responsible for assisting customers with their requests and providing an excellent customer experience by utilizing in-depth knowledge of Company products, clients, and programs.

As a Verification Specialist for SheerID, you will be a key player for the organization. You will do everything from helping customers, to providing structured information to the company regarding quality of service, user experience trends, and product feedback. You will be responsible for ensuring that customers are taken care of in a timely, professional and effective fashion. Verification Specialists are facilitators between our clients, their customers, and the internal SheerID team. You will work with our internal reporting systems and software platforms, and you will become an expert with the tools and technology needed to get the job done.

SheerID Verification Specialists are dynamic individuals who bring a broad range of experience and deep functional knowledge of service excellence to the team. Members of the SheerID Verification Specialist Team are comfortable with technology, have a strong desire to learn and are enthusiastically driven by delivering excellent service consistently. The ability to work effectively in a high-volume, fast-paced environment while maintaining a customer-focused attitude and professional demeanor is a must. Verification Specialists strive to work quickly while maintaining accuracy. This position requires a focused individual who is comfortable with repetition. Verification Specialists continually work toward self-development, staying current on customer service and supervisory procedures and practices.

Job Details

Requirements

  • Bilingual (Spanish, Portuguese, and/or Turkish preferred)
  • Bachelor’s degree from accredited university
  • 1-2 years of customer service experience. Preference in software or start up environment.
  • Commensurate experience (3+ years) and demonstrated knowledge of customer service can be substituted for above experience and education.
  • Communication Proficiency
  • Customer/Client Focus
  • Leadership
  • Organizational Skills
  • Performance Management
  • Problem Solving/Analysis

Primary duties include:

  • Provide quality and efficient customer service to customers
  • Oversee requests and issues ensuring effective problem resolution
  • Monitor programs and procedures to ensure on-time delivery and customer satisfaction
  • Maintain in-depth working knowledge of internal systems and processes
  • Provide structured feedback to the company regarding service failures, trends or customer concerns
  • Maintain positive working relationships with our partners and clients
  • Maintain accuracy and a positive, proactive approach to work

If you are interested in applying for this position, please forward us your resume and a cover letter introducing yourself. We look forward to hearing from you.

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