SHEERID IMPLEMENTATION PACKAGES
This chart sets forth the details of SheerID’s implementation programs, including the amount of implementation assistance to which the Customer shall have access (during the applicable implementation timeline) as a part of the purchased implementation package. The implementation timelines noted below shall commence upon the earlier of: (i) the date of the kickoff meeting between SheerID and the Customer; or (ii) two weeks from Order Form execution. The Customer agrees to compensate SheerID at a rate of $250.00 per hour for any additional services necessary to complete the Customer’s implementation beyond the agreed-upon scope. This includes additional customer requirements, changes in implementation type, or the inclusion of extra programs. In such cases, a change request will be processed accordingly. However, SheerID will not charge fees for additional services needed due to SheerID’s acts, omissions, or delays.
For annual contracts, the implementation packages offered are as follows:
|SheerID Implementation Package||Applicable Software Packages and Program Limitations||Description||Implementation Timeline||Implementation Assistance Included|
|Standard||Standard Implementation packages are available for Starter, Business, and Enterprise Package customers.
Customers can create an unlimited number of Standard programs during implementation.
|Client builds their program(s) in MySheerID and has access to an onboarding consult as well as 10 hours of technical implementation guidance via email or phone.||30 days||10 hours|
|Plus||Plus Implementation packages are available for Business and Enterprise Package customers only. Business Package customers can create up to three Plus programs and Enterprise Package customers can create up to five Plus programs at implementation.||Client builds their own program(s) in MySheerID with support from SheerID Professional Services for additional styling, text editing, enhanced webhooks, global changes and more.||45 days||20 hours|
|Custom||Custom Implementation packages are available for Business and Enterprise Package customers only. Business Package customers can create up to three Custom programs and Enterprise Package customers can create up to five Custom programs at implementation.||SheerID provides a designated project manager and technical resources to build bespoke program(s) for the client in the designated time frame.||90 days||TBD|
|API Consulting packages are available for Business and Enterprise Package customers only.||Client uses SheerID’s API to build their own program(s) with support from SheerID’s Professional Services team, including a designated project manager.||90 days||72 hours|
Customers that are not on annual plans will get access to an onboarding consultation session with the option to purchase additional implementation assistance or marketing consulting hours.
If your implementation package is not listed, you can request previous versions by emailing [email protected]