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Why Targeted Audiences Drive Growth and Retention

Read time 2 min Video Artificial Intelligence

[00:00] If you aren’t engaging with specific target audiences—like students, teachers, military members, healthcare workers, etc.—through various channels, it’s—it’s becoming a more crucial part or a more crucial strategy for growth and retention for brands in 2025.

[00:23] Because—for a few reasons. I’d put a couple here on the screen, but there are many more. One is because it helps brands gain more new-to-file customers, even from competitors.

[00:33] We ran this—this survey, and it showed that almost half, 45% of consumers are willing to switch their loyalty from one brand to another because they want to take advantage of a—an exclusive offer that’s given to them. So like a student deal or a teacher deal, like we talked about.

[00:51] So not only does it give you new—new-to-file customers, it also helps create more loyal customers. So you can see the higher lifetime value there: 71% of members of a specific audience are more loyal to brands that give them an exclusive deal.

[01:05] And lastly, it’s because it creates brand advocates. Almost all of them, 96% of them, are willing to share that offer with their peers. So, like, students with other students, teachers with other teachers.

[01:17] So, it helps spread that—that offer around and also helps you lower your cost of acquisition.