Contact Us

FAQs

Q: I’m a shopper trying to redeem a discount. Can you help me?

Of course! Contact us. We’re happy to help.

Q: If SheerID determines a customer doesn’t meet my eligibility requirements, then what happens?

A: Our highly configurable architecture allows our clients to decide how many times customers can attempt verification and what kind of consolation message consumers receive if they aren’t eligible for an offer. We also have a customer service team staffed 24/7/365 to respond to consumer inquiries, or you can use your in-house team for customer support. Contact us for more information and examples.

Q: What does SheerID do?

A: SheerID’s instant, configurable eligibility verification service delivers the most robust, authoritative solution in the industry. SheerID verifies whether or not a customer qualifies for discounts or special offers, by acting as a bridge between our client’s web site, POS system, mobile apps, and/or internal customer service sales system and authoritative data sources.

Q: How can SheerID help me target my specific market?

A: Using SheerID will give you the ability to freely reach out to your target market with a discount because you can verify that they are actually part of your target market. Your target market can go through your website smoothly and you can be confident that the right people are getting the right discount. No more “secret” landing pages, or links buried deep in a singular newsletter.

Q: How will SheerID increase my ROI?

A: SheerID protects your assets while providing a seamless end-user experience. That means:

With the SheerID solution in your shopping cart your ROI on marketing to your target market will increase the very first day.

  1. The conversion rate of your shopping cart will increase.
  2. Your customer service team can work more efficiently.
  3. You can track successes and refine your marketing strategies using SheerID’s reporting.
  4. Your promotions can only redeemed by the customers who are qualified.

Don’t take our word for it, read our clients’ success stories.

Q: What if I only want to offer discounts to a group a couple times per year?

A: You can use SheerID or NOT use it any time you want throughout the year. Veterans Day, Teacher Appreciation Week, and Back to School are great times to offer exclusive discounts.

Q: What groups can SheerID verify?

A: We can verify any customer segment, association, or group you want to reach. We instantly verify the eligibility of college students, college alumni, K-12 teachers, college faculty and staff, past and present U.S. military personnel, first responders, and any group that is specific to your business–your distributors, most loyal customers, etc. We can also verify against your own data to verify your distributors, new customers, or loyal customers. Contact us and we can talk through your specific needs.

Q: How does the verification process actually work?

A: Our clients determine who is eligible for their promotions. The SheerID platform is able to verify if an individual meets your requirements by bumping customer-provided data (usually first name, last name, and DOB) against authoritative data sources without actually seeing the data. We instantly confirm whether or not there is a match, and we return a “yes”, which triggers reward delivery, or a “no” to our clients. You get fast, accurate results. Want to see it in action? Contact us to request a live demo.

Q: How long does implementation take?

A: With our SheerID-hosted solutions and plug-ins, we can have your verification platform up and running within six business days.

Q: How does it integrate in my website?

A: Literally, any way you want. Our control center portal gives SheerID clients all the power they need to define, develop, and manage their promotions. We will work with you to integrate SheerID’s eligibility verification into your website, POS system, mobile app, or internal customer service sales system in the most seamless way possible. You can choose from SheerID-hosted solutions which require little to no IT support, or use our API to complete client-hosted integrations. We also offer customized solutions to fit your needs, your products, and the needs of your customer.