Recently, I was having an issue with my Jawbone UP! band syncing with my iPhone. When I discovered the issue I immediately started dreading the process of contacting Jawbone, including the long wait on the phone and customer service advice that would most likely will result in a charge for some new part or a new band in general. After finally mustering up the courage to call, I was completely shocked at the amazing customer service I received over the phone. Not only did I get the information I needed in order to fix my band, but the representative also gave me an email address that will allow me to directly contact her if I had any other questions. This experience not only left me in a good mood (which is rare after calling a customer service line) but it also left me with a positive image of Jawbone, a desire to purchase more Jawbone products in the future, and telling my friends, family and even co-workers about the amazing customer service I had received. So, kudos to Jawbone.
While I was thoroughly impressed with Jawbone’s customer service, I can’t say the same for many other companies. Every one of us could list off at least five companies we have had a horrible customer service experience with and regardless of how long ago it happened, that negative encounter has probably had an effect on how you view the company. According to Edelman, 87% of people want more meaningful interactions with brands, but only 17% think brands are actually delivering that. So, if customer service is so important to consumers, we’re all left wondering why businesses are not providing it.
Here at SheerID, we are committed to having superior customer service for both our clients and consumers looking for discounts. We encourage and welcome our customers to give us feedback on how their experience was. While we are not perfect, many of our customers are satisfied with the customer service they received. Here’s a few examples of what customers liked about our customer service in particular: